5 secrets of top franchise operators


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Over the years many studies have been completed to determine the ideal franchise candidate.


Franchisors and professional psychological profilers have spent large amounts of time and capital to increase their chances of gaining a successful franchise operator (also referred to as the franchisee).


To understand how well a potential franchise candidate will do in a certain franchise system, the franchisor should consider the five essential characteristics of a successful franchise operator.


The franchisor will be wise to develop grading systems to observe the franchise candidate during the qualification process on how well they follow the system of qualification.


If they can follow the franchisor’s qualification system, they can probably follow the franchisor’s system.


Here is what most successful franchisors look for in potential single-unit and some multi-unit franchise candidates before they will award the franchise:


People skills. The franchise operator must have the ability and desire to deal well with people. If they treat their employees and customers with trust and respect they will probably treat the franchisor the same. If they treat their employees well the employees will usually treat the costumers well. Franchisees will need to enjoy spending time with people. franchise operator’s who do not enjoy a lot of human interaction tend to become stressed. This will often lead to rudeness to employees, customers and eventually to their family, which will tear down the franchise instead of building it up.


Follow the System. The franchise operator must have the ability and desire to follow a proven system. After analyzing the franchise system, the franchisee must be able to enjoy the system and reaping the rewards of following the proven track record. If the potential franchise operator can’t or won’t follow a system for success, the franchise operator should consider starting their own business or buying a business. At the heart of the franchise system are the marketing strategies and systems. The marketing programs should be examined carefully to insure the potential franchise operator feels comfortable with the system.


Good Attitude. Carefully consider the potential franchise operator’s attitude. Are they asking a lot of questions about failure or do they ask more questions about the success of the franchise. They should be seeking to find out what makes the franchise successful rather than dwelling on what makes the franchise a failure. All franchisors that have many units and that have been around a few years have failures. Most of the time it is due to the failure of the franchisee to follow the system. The franchise operator must be self-motivated to take action and follow the successes of others. They should have a good work ethic and not be afraid to roll up their sleeves and work side-by-side with their employees. A potential franchise operator can consider the success rate of the franchise. If it is under 70 to 80%, it may not be worth the time to consider it. The Franchise system as a whole has a 90% plus success rate.


Proper capitalization. The franchise operator must have the minimum amount of liquid capital and net worth available to meet the franchisor’s requirements. A good franchisor will not allow the potential franchise operator to move forward without the proper initial capital. The franchise operator must have good credit, not perfect, but decent credit. This is essential for qualifying for a loan if necessary. Good credit also has a direct correlation with how successful the franchise operator will become. Area development franchise operator and master franchise operator will need to have the four characteristics listed above and, in addition, a fifth characteristic listed as follows:


Extensive business experience. Real life success in real business is essential. Successful master franchise operator or area development franchise operator will take their experience and apply it to the franchise system to help other franchisees succeed. With a proven record of success of the potential franchise operator, the franchisor can expect the success to continue on the franchise system.

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